Mr. Rogers Windows is looking for an Assistant Call Center Manager.

The purpose of the Call Center is to convert leads into appointments with homeowners interested in our products.
We're not a big Call Center, but we are big on taking care of our employees who are the reason for our success. Our Call Center is a busy and fun department with a compassionate culture.

Schedule:

• Monday – Friday 10a-7p
• Alternating Saturdays 8:00am – 3:00pm in office & evenings and weekends on call

Responsibilities:

• Manage scheduling calendar
• Complete administrative tasks
• Coach agents on Sales Process
• Provide One on One coaching
• Monitor, Calibrate and Pull calls
• Provide encouragement, stimulation, energy reinforcement, recognition
• Ensure leads are entered, updated and sourced accurately
• Monitor and enforce Call Center work schedules
• Ensure Production numbers are updated and accurate
• Enforce the Call Center rules and regulations
• Confirm appointments
• Act as a back-up to phone agents
• Serve as Manager on Duty as needed
• On Call alternating evenings and weekends to assist Design Consultants with appointments and check messages

Qualifications:

• This is not a remote position. Must have reliable transportation to the Greenbrier area of Chesapeake each day.
• 3+ years' experience working in a Call Center
• 2+ years' experience Supervising in a Call Center
• High School diploma or equivalent
• Experienced with Google Drive
• Excellent written and verbal communication skills
• Ability to create a motivated culture for high performing Inside Sales Agents
• Ability to work Monday - Friday 10am - 7pm, alternating Saturdays 8:00am-3:00pm and On-Call (work from home) assisting our Design Consultants as needed (alternating weeknights and weekends).

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO
• Salary + bonus = $53,000 - $65,000 annually

Responsibilities:

• Manage scheduling calendar
• Complete administrative tasks
• Coach agents on process and provide one on one coaching
• Monitor, calibrate and pull calls
• Provide encouragement, stimulation, energy reinforcement and recognition
• Ensure calls are entered, updated and sourced accurately
• Monitor and enforce work schedules and rules
• Ensure production numbers are updated and accurate
• Confirm appointments
• Act as a back-up to phone agents
• Serve as Manager on Duty as needed
• On Call alternating evenings and weekends to assist as needed

Qualifications:

• This is not a remote position. 
• 3+ years' experience working in a Call Center
• 2+ years' experience Supervising in a Call Center
• High School diploma or equivalent
• Experienced with Google Drive
• Excellent written and verbal communication skills
• Ability to create a motivated culture for high performing Agents
• Ability to work Monday - Friday 10am - 7pm, alternating Saturdays 8a-3p and On-Call (work from home) assisting needed on alternating weeknights and weekends. 

Schedule:

• Monday – Friday 10a-7p
• Alternating Saturdays 8a-3p
• On Call alternating evenings and weekends 

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO
• Salary + bonus = $53,000 - $65,000 annually